Heine
Customer Service
Who is antibodies-online?
What do we do?
1,233,769 Antibodies
157,267 ELISA & Assay Kits
24,759 Secondary Antibodies
181,441 Proteins
67,702 Peptides
4,145 Isotype Control
4,983 Accessory Reagents
We are the online marketplace for proteomic products
We offer more than 1 million research antibodies, ELISA kits, proteins and related products from over 150 suppliers. This is a unique portfolio on the web.
We help Scientists find the right product
We want to provide transparency in the life science market and simplify the search for the correct product. To achieve this, we constantly work on the search function of antibodies-online.com. By standardizing product data, we make the products on our website comparable. If a scientist has trouble finding the matching product, our scientific support team provides help.
Which is the right product? To answer this question our website provides independently validated product data and details about the validation experiments. This reduces the need to buy several antibodies for the same experiment.
Our scientific support team also delivers after-sales support. Any questions or issues that arise after a purchase can be dealt with by experienced scientists.
We support Science
Our Independent Validation Initiative aims at fundamentally changing the quality of product data in the life science market. Supplier-independent validation provides an objective basis to decide on the quality of products. As one of the first participants of the Reproducibility Initiative, we want to make experiments reproducible, increase the chance for successful research and reduce the waste of resources.
We sponsor scientific conferences and awards like in 2013 the “BioMed Central Research Awards” or the “3rd Heidelberg Forum for Young Life Scientists 2013”
Some Facts about Us
Find Products Fast
The search function of antibodies-online.com incorporates useful filters to help find the right products.
This saves scientists time, by eliminating the need to search hundreds of supplier websites for the matching product.
Our portfolio grows by more than 1,000 products every day.
Scientists support Scientists
Our customer service team helps more than 2,000 customers per month.
| Times of service |
| in Europe 3:00AM -11:00AM (EST), |
| in the USA 09:00AM - 06:00PM (EST), |
| in China 09:00PM - 05:00AM (EST) |
We provide support in English, German, French and Chinese for researchers in over 50 countries.
5 members of our customer service team have a PhD, 6 members have hands on laboratory experience.
Order products via phone, fax, our website and pay via PO, credit card ...
On average, we receive orders from 11 different countries per day.
We pack, we cool, we deliver and we deal with the customs duty
Our logistics team deals with the packing and delivery of a product 5 days a week.
We deal with customs duty and every other aspect of each delivery on three continents.
By the way, a dry ice cooled package weighs about 2.5kg.
A lyophilized antibody weighs about 0.0001kg.
Applying products
562 institutes and 117 universities order products from us.
Our customer service team assists more than 500 customers per week to find and apply the perfect product for them.
