Personal Customer Service

You don’t have to go it alone!

Our scientific support team is here to help you plan your next experiment.

At antibodies-online, customer service is our top priority. Our scientific support team includes PhD level research scientists with extensive laboratory experience.

Services we provide:

Pre-sales support: Our scientific support team will help you find the right product from our extensive catalog containing over 1.5 million antibodies, assay kits, and other reagents. With millions of products from more than 160 different global suppliers, chances are good that we have the right reagent to help propel your research forward.

Application support: Our trained scientific support staff are experts in most common proteomics research techniques. Have a question about how to apply one of our products? Need a protocol? Just send us an email. Make sure to check our regularly updated resource section for information about a new techniques or protocols.

Troubleshooting: We understand that experiments don’t always go exactly as planned. If your results don't quite look like you anticipated our trained scientific support team will help you troubleshoot your experiment so that you can get your research back on-track. We're also committed to quality! Every product we sell is covered by our money-back guarantee. If a product doesn’t perform as described in the datasheet, we will happily replace or refund the product.*

* Experiments performed should always be properly controlled and conducted. Antibodies-online cannot guarantee products for applications or species not expressly listed on the product datasheet or details page.

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